Senior Site Reliability Engineer focused on cloud infrastructure, observability, and reliability of production systems in large-scale customer-facing environments. I continuously improve operational standards through SLOs, monitoring, alerting, incident response, and pragmatic post-incident reviews.
Employment history
Sr. Site Reliability Engineer, 2023 – 2025
WRITER, San Francisco, CA
- Built and maintained scalable cloud infrastructure across Google Cloud Platform (GCP) and Amazon Web Services (AWS), ensuring high availability and resilience for enterprise clients using Kubernetes, Terraform, Helm, and ArgoCD.
- Designed and automated CI/CD pipelines with GitHub Actions, reducing deployment time and improving release reliability through Infrastructure as Code practices.
- Expanded the incident response process using Rootly; built on-call rotations, led responses and post-incident reviews, and mentored responders to extract maximum value and prevent recurrences.
- Partnered with engineering and infosec teams to integrate security and compliance controls (SOC 2, ISO 27001) into cloud infrastructure operations.
- Developed automated workflows to minimize manual effort for onboarding and offboarding engineers.
- Authored operational documentation and led training sessions to accelerate onboarding, strengthen cross-team collaboration, and support consistent incident response.
Search Operations Engineer, SysDE II/L5, 2011 – 2023
Amazon Search, Palo Alto, CA
- Member of a 20+ person globally distributed operations group supporting retail product search in all Amazon stores worldwide. 30K+ node system in many global regions.
- Part of a rotation that pages for both search production issues and all severe Amazon retail wide issues. Primary search oncall for several major shopping holidays.
- Member of volunteer incident response leader team. Coordinated incident response, mitigation and investigation throughout Amazon’s retail business worldwide.
- Composed statistical graphs of system and application metrics as the primary means to prove incident cause, diagnose, and observe system behavior. Documented and created alarms on Service Level Indicators and other actionable operational events. Built and maintained pipeline to manage alarms/monitors as code.
Sr. Technical Support Engineer & Release Engineer, 2005 – 2011
Critical Path Inc [Mirapoint Software Inc]
- Management of technically difficult cases unresolvable by level 1-2. Investigation, failure analysis, customer contact, resolution for provider of mail appliance solutions. Assisting QA with test writing. Writing, QAing, delivering script patches for customer issues. Release engineering role, integrating fixes into release trees to create patches for active versions of the OS for customer use.
Consulting System Administrator, 2003 – 2005
West Coast Beauty Systems
- Sole responsibility for administration of primary MIS systems. Bringing best practices to clustered HP Tru64 Unix and Oracle environment. Project management including transfer of entire production database to EMC Clariion SAN/NAS. Automation of Networker backup system. Installation and configuration of production monitoring system.
Consulting System Administrator, 2002
Ponte Communications
- Initial contract for a few “clean-up” projects lead to revamping a neglected NetBSD and Solaris environment, installing and/or upgrading Linux servers, Samba, Apache, NIS, and Postfix, as well as providing Windows 98/NT/2000 desktop support. Saved the company $5000 in two hours, comparing phone closet to phone bills.
Chief Operations Engineer, 1996 – 2001
AltaVista Company [Compaq Computer Corp; Digital Equipment Corp]
- Lead operations engineer in a group of 15 people. Maintain and extend our in-house Perl-based software synchronization system (porting to Linux and Solaris). Designed and implemented the initial automation of the index build process, producing the first multi-million page index on the web. Managed three IP network moves, involving over 400 machines, with zero downtime. Technical lead for team which achieved 99.9% uptime between April 1996 and September 2001.
Education
Bachelor of Science in Biology, 2006
California State University-East Bay
Department of Electrical Engineering and Computer Science, 1985 – 1987
Massachusetts Institute of Technology
Skills
Cloud Infrastructure, Kubernetes, Terraform, Helm, ArgoCD, CI/CD, GitHub Actions, Security Compliance, Automation, Documentation, Incident Management, Python